WePlay Help Centre

How can we help?

Find quick answers about creating games, using AI, organising your class, languages and translations, playing with other schools and managing WePlay.

Most asked

Popular questions

A few things worth knowing before you start.

🚀

Getting started

The basics before creating your first game.

WePlay is a free educational gamification platform designed for schools and teachers.

It allows teachers to transform learning activities into collaborative games using activities, roles, powers, challenges, badges and rewards.

Yes. WePlay is completely free to use.

WePlay is currently in its beta phase. Teachers and schools can already use the platform, but some features and interfaces may continue to evolve as we collect feedback from pilot schools.

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Creating a game

Create a game manually or with the help of AI.

Log in to your Teacher Panel and select the option to create a new game.

WePlay will guide you step by step through the game information, activities, participation mode, roles, powers, challenges and visual elements.

At the end, you can review the game before making it available to your students.

Select the AI-assisted creation option when starting a new game.

WePlay will ask for the educational information it needs and will propose game content adapted to your context.

You should always review the generated content before using it with students.

You can modify the proposed content before creating the final game.

Yes.

You can create and configure the game yourself using the guided creation process. AI is an additional tool, not a requirement.

No.

Agenda 2030 integration is optional. If it is relevant to your activity, you can select the appropriate option during game creation.

Otherwise, simply leave it unselected.

Yes, as long as participants have not started making progress in the game.

You can create the game, review it and make changes before play begins.

Important: once real participant progress has been recorded, the game design becomes Locked. This protects the ongoing game and prevents activities, roles, powers, challenges or other structural elements from being changed while students are already playing.

A game becomes Design locked once participants start generating real progress.

This may include completing or validating activities, submitting evidence, earning badges, using powers or interacting with other game mechanics.

Once this happens, the game design can no longer be edited.

Locking the design ensures that all teams or classes participate under the same rules.

Changing an activity, role, power or challenge after some participants have already progressed could affect scores or create different conditions for participants.

For this reason, WePlay automatically protects the game design once participant progress begins.

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AI and game visuals

Using AI-generated visuals and your own images.

Yes.

During game creation you can choose to upload your own images or let WePlay automatically generate the missing visual elements with AI.

Visuals can include activity images, characters, powers, challenges and badges.

Yes.

You can upload your own images and use AI only for the visual elements that are missing.

Yes.

You can upload your own visuals and allow WePlay to generate only the images that are missing.

Yes.

During the game creation or editing process, you can generate a new AI version of an individual visual without recreating all the other images.

AI-generated images can sometimes interpret a description differently from what you expected.

You can regenerate the individual image or replace it with your own image before the game design becomes locked.

🧩

Obstacles and Powers

Add optional challenges and decide when they are useful for your students.

No. Obstacles are optional.

When creating a game, you can decide whether or not to include them depending on the type of activity and the experience you want to create for your students.

A WePlay game can therefore be played perfectly well without obstacles.

Obstacles add an extra strategic element to the game. They can introduce situations that affect a team or class and may require the use of a specific Power to overcome them.

They allow teachers to introduce unexpected situations or additional challenges when they consider them useful for the learning experience.

No. Creating obstacles makes them available in the game, but it does not mean that they must be activated.

Each teacher can decide whether and when to activate them, according to the needs, progress or dynamics of their own class or teams.

Remember: obstacles are optional both when designing the game and during play. Including an obstacle in the game does not force a teacher to use it.

Yes. In Single Class, the teacher manages the different teams and can decide whether an available obstacle is appropriate according to the needs or progress of each team.

This allows the teacher to adapt the game dynamics without having to apply every obstacle to every team at the same moment.

The obstacles are part of the shared game design, but each participating teacher manages their own class.

Each teacher can decide whether or not to activate the available obstacles for their class, depending on the needs of their students and how the activity is developing.

This means that one participating class may use an obstacle while another class in the same Multi-Class game may not need to use it.

Obstacles are linked to the Powers that can solve them. When an obstacle is activated, the corresponding Power can be used to overcome it.

This creates an additional strategic element and gives the different Roles and Powers a practical purpose during the game.

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Single Class and Multi-Class

Choose the participation mode that best fits your activity.

Single Class is designed for one teacher playing with one class.

The teacher can divide the class into several teams. Each team receives its own PIN and the teams compete within the same game.

Multi-Class is designed for several classes participating in the same game.

Each participating class is a team in the game and competes against the other classes.

Use Single Class when the game will take place within your own classroom.

For example, you could divide 24 students into four teams and have those teams participate in the same learning game.

Use Multi-Class when two or more classes want to participate in the same game.

Classes may belong to the same school or to different schools, making this mode useful for collaborative projects and activities between schools.

Only before participants or invitations have been created.

Once a game has teams, participating classes or invitations, its participation mode is locked.

You may still edit the game content until participant progress begins, but you cannot change its fundamental participation structure.

👥

Playing in Single Class

Organise teams and play within one classroom.

When creating the game, select Single Class.

You can then organise your class into teams. Each team receives its own PIN so that its participation and progress can be identified within the game.

Teams.

Students participate as members of their team and the game progress and ranking are organised around those teams.

The teacher who created the game manages activities, validates progress and controls the game from the Teacher Panel.

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Playing in Multi-Class

Play the same game with several participating classes.

One teacher creates the game and selects Multi-Class.

That teacher then invites the other participating teachers or classes.

Invited teachers join the same game instead of creating a new one.

Important: only one person should create the Multi-Class game. If every teacher creates a separate game, the classes will not be participating in the same game or ranking.

No.

One teacher creates the game and invites the others.

The invited teachers accept the invitation and join that same game with their class.

If several teachers independently create copies of the game, they will be separate games and their classes will not compete against each other.

Do not create another copy of the game.

Log in to WePlay, access your invitations, accept the invitation and select the class that will participate.

Each participating class.

In Multi-Class, the class is the basic participation unit.

WePlay does not create internal teams inside each invited class for the game ranking.

Each participating teacher is responsible for their own class.

The teacher validates progress and manages activity completion for their class.

The teacher who originally created the game does not need to validate the activities of all other participating classes.

Yes.

Teachers participating in a Multi-Class game need access to WePlay so they can manage their class and validate its progress.

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Languages and translations

Change the WePlay interface language or translate game content.

Use the language selector in the WePlay menu to change the language of the platform interface, including menus, buttons and general navigation elements.

Important: changing the interface language does not translate the educational content of a game. Interface language and game language are managed separately.

No. WePlay treats them separately.

  • Interface language controls menus, buttons and navigation.
  • Game language controls educational content such as activities, roles, powers and obstacles.

You can therefore use the WePlay interface in one language while participating in a game whose content is displayed in another language.

The Game language is the original language of the game content selected by the game creator.

It defines the source language for the activities, roles, powers, obstacles and other game content. It does not change the language of the WePlay interface.

Yes.

A Multi-Class game is initially shared in the original language selected by its creator. An invited teacher can keep that language or translate the game content for their own class.

The translation changes how the game content is displayed to that participating class; it does not create a separate competition or change the original game for the other classes.

WePlay currently supports game content in:

English, Spanish, Euskera, Catalan, French, German, Italian, Romanian and Lithuanian.

Yes.

Different participating classes can view the same Multi-Class game in different supported languages while remaining part of the same game and ranking.

For example, a game created in English can be kept in English by one class, translated into Spanish for another class and translated into Italian for another.

Translation changes the language in which the class sees the game content; it does not separate its progress, scores or ranking from the shared game.

No.

When an invited teacher joins a Multi-Class game, the class initially sees the original language chosen by the game creator.

The game is translated only when the invited teacher explicitly chooses another available language for their class.

No.

Translation changes the language used to display the game content. The class remains in the same game, and its progress, scores, evidence, badges and ranking continue to belong to that same participation.

Yes.

The Game Library includes the option “Translate games to…”, allowing teachers to prepare published games in another supported language before reusing them.

When you use a Library game, WePlay creates your own editable copy, which you can review and adapt for your class.

📱

Students and screens

WePlay does not require students to spend the lesson looking at a screen.

No. Students do not have to use the Student Panel for the game to work.

The teacher can manage the game from the Teacher Panel and organise activities with little or no screen use if that better suits the classroom.

However, using the Student Panel is recommended, as it provides a richer and more interactive experience. Students can follow the game, view their progress, interact with the different game elements and feel more involved in the gamified experience.

Recommended, but not required: teachers can choose the level of screen use that best fits their class, while the Student Panel allows students to take a more active role in the game.

Yes.

WePlay can be adapted to activities with limited screen use. Students can complete tasks on paper, outdoors or through practical classroom activities while the teacher manages the game digitally.

At the same time, allowing students to access the Student Panel at key moments can improve engagement and interaction without requiring them to remain in front of a screen throughout the lesson.

Yes, particularly when students are participating as a team.

Device use can be adapted to the age of the students, the activity and the equipment available in the classroom.

⚙️

Technical help

Invitations, PINs, accounts, progress and common questions.

You can still edit the game as long as no participant progress has been recorded.

However, once teams, participants or Multi-Class invitations exist, you can no longer change the game between Single Class and Multi-Class.

A PIN identifies the participation unit inside a game.

In Single Class, each team has its own PIN.

In Multi-Class, each participating class has its own PIN.

No.

The PIN belongs to the participating team or class rather than to each individual student.

Yes.

The Teacher Panel provides access to the Student Panel link so the teacher can share the most convenient access method with students.

The School Manager Panel is used to organise the school environment, including teachers and classrooms.

The Teacher Panel is where teachers create and manage games and follow the participation and progress of their students or classes.

The teacher responsible for the participating team or class validates the activity.

No.

Activity validation is managed by the teacher.

In Single Class, the ranking compares the teams created within the class.

In Multi-Class, the ranking compares the participating classes.

Check that all required fields in the current step have been completed.

Some options require you to make a selection before the corresponding configuration fields appear or before you can continue.

First, check that you are logged in with the same email address that was invited.

Then check the Invitations area of your WePlay account.

If the invitation still does not appear, ask the teacher who created the game to confirm that the correct email address was used.

Yes.

AI image generation can take some time because the image is generated by an AI service and then added to the game.

It is better to allow the generation process to finish before refreshing or leaving the page.

Please include:

  • A short description of what you were trying to do.
  • The step where the problem occurred.
  • The browser and device you were using.
  • A screenshot, if possible.
  • The name of the game, if the problem relates to a specific game.

This information will help the WePlay team identify the problem more quickly.

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